Interfront 2024 Annual Report

B C D E A GENERAL INFORMATION Strategic Initiatives and Operational Excellence Interfront’s expanded role across various teams has strengthened collaboration and added value, reflecting a strategic alignment with SARS’ evolving priorities. A highlight of this partnership is the successful foundation of the Single Window Platform (SWP) project, where Interfront has established itself as a trusted partner, leading in conceptualisation and design. The Biometrics initiative, using state-of-the-art services for successful facial recognition to authenticate users on all taxpayer-facing platforms, and the release of the SA Traveller MobiApp, further exemplify this collaboration. The MobiApp simplifies the goods declaration process for international visitors, thus extending SARS’ reach. Operational performance has been exemplary, with key projects delivered according to specifications, on schedule and within budget. Continuous process improvements and strategic investments have optimised workflows, integrating best practices from consolidated teams. This dedication to operational excellence enabled Interfront to surpass performance targets and deliver high-quality solutions that cater to the evolving needs of our customers and stakeholders. Governance and Strategic Oversight Our governance framework has been instrumental in supporting our performance achievements. The Board of Directors has provided effective strategic oversight and ensured adherence to robust governance practices, contributing to our operational success. We continue to adhere to high standards of corporate governance and maintain compliance with the Public Finance Management Act, Companies Act and Treasury Regulations, as evidenced by our clean audit opinion. Employee Engagement and Development Our employees are integral to our success. This year, we initiatedmeasures to bolster employee engagement and development, including appointing a dedicated organisation manager. We set a strategic objective to become an employer of choice as part of our strategic plan for the next five years. Future Outlook Looking ahead, alignment with SARS’ strategic direction will continue to be a key focus area. As SARS continues with its modernisation objectives, and its journey towards a fully digital tax administration, Interfront will remain committed to providing unwavering support in these endeavours. With the appointment of new deputy commissioners and a focus on empowering staff to work alongside AI-based solutions, project priorities and funding will be aligned with SARS’ strategic initiatives. Interfront’s future approach will involve realigning projects around these initiatives, with a modernisation programme defining objectives annually. We are also exploring new growth opportunities and strategic partnerships to further enhance our performance and impact. The successful relationship with SARS provides opportunities for Interfront to broaden its customer footprint, which is expected to become a more significant focus area over the medium term.