Interfront 2024 Annual Report

INTERFRONT ANNUAL REPORT 2024 Overview by the Acting Managing Director Overview and Achievements Over the past year, Interfront has experienced a transformative period marked by outstanding service delivery, strategic execution and operational excellence. The unwavering commitment to excellence and value creation has yielded significant achievements across all facets of the organisation. Notably, Interfront successfully deployed 55 software releases to various production environments, consistently meeting the agreed contractual service levels. This has significantly improved the performance and functionality of the SARS customs and tax collection systems. Interfront extends its heartfelt gratitude to the SARS leadership, SARS TS&D management and colleagues for their steadfast support and guidance, which have been crucial in achieving these significant milestones. This collaborative effort has resulted in a turnaround, with Interfront moving from a deficit in the previous year to a modest profit during the year under review. Financial Overview and Growth Interfront’s financial performance has demonstrated robustness, attributable to effective resource management and strategic investments. The financial results reflect a strong position, supported by diligent financial controls and risk management. In the year under review, Interfront observed a 25.6% increase in revenue and a 20.5% rise in average staff numbers, concluding the year with a surplus after tax of R4 million. This achievement was accompanied by diversifying our service offerings to complement those of the SARS TS&D team. Despite substantial changes and the nearly doubling of Interfront’s size since 2022, integrating the eFiling and e@syFile teams has catalysed notable growth, requiring adjustments in operational and support functions. These transitions were managed effectively, maintaining financial and operational stability, and underscoring strong leadership, strategic planning and workforce dedication. The unwavering commitment to excellence and value creation has yielded significant achievements across all facets of the organisation.”