Interfront 2024 Annual Report

INTERFRONT ANNUAL REPORT 2024 Foreword by the Chairman of the Board The 2023/2024 financial year was a transformative period for Interfront, characterised by significant growth and strategic developments. Building on the expansion of our mandate during the 2022/2023 financial year, we made remarkable progress, as detailed in this Annual Report. Notably, our staff complement nearly doubled, and through the implementation of a robust retention strategy and continuous change management efforts, we achieved an impressive staff turnover rate of just 2.47%, a substantial improvement on the previous year’s 14.12%. Amidst this expansion, particularly within the teams responsible for the development and support of the e@syFile, eFiling and MobiApp platforms, Interfront met all performance targets for the 2023/2024 financial year. This achievement stands as a testament to the dedication and hard work of our team. Leilanie Janse van Rensburg, our Financial Director, has been serving as Acting Managing Director since the retirement of her predecessor. In collaboration with SARS, we have initiated the recruitment process for a newManaging Director. After thorough deliberations between the Shareholder representative, the Commissioner of SARS and Deputy Commissioner Carl Scholtz, it has been agreed that Leilanie will continue in her acting role until a comprehensive strategy for Interfront’s further expansion has been finalised. Moreover, the first month of the 2024/2025 financial year marked themandatory retirement of our Operations Director in accordance with Interfront’s Conditions of Service Policy. We have secured his services for an additional two years, until April 2026, during which time he will mentor his successor, ensuring a seamless transition. I would like to express my deep gratitude to John Robertson for his invaluable contributions to Interfront’s success. His insights and institutional knowledge will continue to be a vital asset during this transition period. I am pleased to announce that after a rigorous selection process, Danie de Kock, currently serving as our Executive: Tax Consultant, was appointed as the new Operations Director, effective January 2025. His expertise and the continuity he represents will be invaluable as we navigate this exciting phase of growth. Together, we are poised to elevate Interfront to new heights.”