Interfront 2024 Annual Report

INTERFRONT ANNUAL REPORT 2024  PROGRAMME 2   ESTABLISH A BROADER CUSTOMER BASE OUTCOME OUTPUT AUDITED ACTUAL ACHIEVEMENT 2021/2022 AUDITED ACTUAL ACHIEVEMENT 2022/2023 Positioning the Interfront brand as a key solutions provider in the customs and border management, as well as taxation within SARS and solidifying the relationship with our customer. Tendering for services in other government departments with SARS as a strategic reference. Expand the footprint and services of Interfront within SARS to assist in realising the SARS Vision 2024. Explore other opportunities within SARS as a strategic reference. NEW MEASURE FROM 2022/2023 Quarterly Engagements, as tracked in the Sales Pipeline ACHIEVED  PROGRAMME 3   DEMONSTRATE EFFECTIVE RESOURCE STEWARDSHIP OUTCOME OUTPUT AUDITED ACTUAL ACHIEVEMENT 2021/2022 AUDITED ACTUAL ACHIEVEMENT 2022/2023 Establish and support effective governance. Clean Audit Opinion for the 2022/2023 financial year. Unqualified and clean Audit Opinion for the 2020/2021 financial year. ACHIEVED Clean Audit Report for the 2021/2022 financial year. ACHIEVED  PROGRAMME 4   GROW AND MAINTAIN A SOFTWARE DEVELOPMENT CENTRE OF EXCELLENCE OUTCOME OUTPUT AUDITED ACTUAL ACHIEVEMENT 2021/2022 AUDITED ACTUAL ACHIEVEMENT 2022/2023 Maintain and develop a skilled, diverse and engaged workforce. Expand/maintain the staff complement, successful appointment and onboarding Annual Target: Maintain staff complement at a minimum of 160. 102 Maintain staff complement at a minimum of 150. PARTLY ACHIEVED 155 Maintain staff complement at a minimum of 150. ACHIEVED The target was amended during the year with the approval of the Interfront Board as an error was identified in the calculation of staff numbers, which is a critical component of Interfront’s performance planning. The error pertains to the inclusion of Bursars, Graduates, and short-term contractors in the calculation of staff numbers when Interfront determined the target for the 2023/2024 financial year. According to Interfront’s established processes these individuals are not to be counted as part of the regular staff as they have different roles and statutes within the organisation. Retention of management team and staff. Percentage of staff turnover. Annual Target: Less than 14% 17.48% NOT ACHIEVED 14.12% NOT ACHIEVED Maintain and grow a Centre of Excellence (CoE). Successful appointment of graduates and/ or bursars Annual Target: Five Graduates / Two Bursars. 5 graduates ACHIEVED 8 graduates 3 bursars ACHIEVED