Interfront 2024 Annual Report

INTERFRONT ANNUAL REPORT 2024 OUTCOME OUTPUT AUDITED ACTUAL ACHIEVEMENT 2021/2022 AUDITED ACTUAL ACHIEVEMENT 2022/2023 The development and enhancements of SARS e@ syFile platform need to be delivered in accordance with specified timelines determined by SARS, which stretch over a number of years. Meet the timelines set by SARS. Develop and enhance SARS e@ syFile platform: Project Releases to SARS: as per SARS business plan. Provide effective software support services to SARS on customs platform. Annually meet SARS service levels as per the Support Agreement (SLA). SLA Reports show that service levels are met ACHIEVED SLA Reports show that service levels are met ACHIEVED Provide effective software support services to SARS on the eFiling and MobiApp. Annually meet SARS service levels as per the Support Agreement (SLA). NEW MEASURE FROM 2022/2023 Service Levels could not be measured as baseline had to be establish. NOT ACHIEVED Provide effective software support services to SARS on the e@syFile Platform. Annually meet SARS service levels as per the Support Agreement (SLA). NEW MEASURE FROM 2022/2023 NEW MEASURE FROM 2022/2023 Provide effective software support services to ADA (Luxemburg). Delivery of fixes and enhancement releases: ADA releases per quarter (if required). Deliver KELs solutions before the EU required dates. Delivery of fixes and enhancements releases: IETA (2 releases) ICS (2 releases). No KELs released by the EU during this period ACHIEVED Delivery of fixes and enhancement releases: ADA release per quarter / Delivery Reports. Deliver KELs solutions before the EU required dates. ACHIEVED