Interfront 2024 Annual Report

A C D E PERFORMANCE REPORT PROGRAMME 2 ESTABLISH A BROADER CUSTOMER BASE Positioning the Interfront brand as a key solutions provider in the customs and border management, as well as taxation within SARS and solidifying the relationship with our customer. Tendering for services in other government departments with SARS as a strategic reference. Establish a broader customer base was introduced as a new target in the 2022/2023 financial year and the target was achieved for both the 2022/2023 and 2023/2024 financial years. PROGRAMME 3 DEMONSTRATE EFFECTIVE RESOURCE STEWARDSHIP Interfront prides itself in being an ethical company and, as such, has set itself the target of a clean audit opinion since the 2019/2020 financial year. A clean audit opinion entails that in addition to an unqualified audit opinion on the Annual Financial Statements, no material findings are reported on performance objectives, compliance with legislation or internal control deficiencies. The 2022/2023 financial year sees the 13th consecutive unqualified audit report on the Annual Financial Statements. Interfront has also achieved a clean audit opinion for seven years consecutively, twelve in total. PROGRAMME 4 GROW AND MAINTAIN A SOFTWARE DEVELOPMENT CENTRE OF EXCELLENCE PROGRAMME 4.1: Maintain and Develop a Skilled, Diverse and Engaged Workforce Due to the scope of project work and support and maintenance from our customers, the staff complement was earmarked to remain at the appropriate level. The net growth of staff equals the total number of staff at the beginning of the financial year, plus appointments and less resignations for the year under review. The Annual Performance Plan target has been achieved for the 2023/24 financial year. PROGRAMME 4.2: Retention of Management Team and Staff The number of resignations during a financial year should be equal to or lower than the target reflected in the Annual Performance Plan. Only permanent staff and long-term contractors are used in the retention calculation. For the year under review both the target for retention and staff recruitment were achieved. PROGRAMME 5 MAINTAIN AND GROW A CENTRE OF EXCELLENCE The number of graduates and bursars to be recruited is contained in the APP. For the year under review both these were achieved. In February 2024 five graduate interns were appointed and two bursars are currently doing their second year of studies. The Annual Performance Plan target has been achieved for the 2023/24 financial year.