Interfront 2024 Annual Report

INTERFRONT ANNUAL REPORT 2024 Performance Information Strategic Objectives PROGRAMME 1 Quality and Innovative Software Development and Support IMPACT STATEMENT SARS Customs Modernisation Programme 2024 (CMP) Interfront is a key development partner to SARS as the existing Interfront Customs and Border Management Solutions (“iCBS”) product suite in SARS is being expanded and modified to meet the objective of the Customs Modernisation Programme 2024 (“CMP”) as set out in the SARS approved CMP Business Plan to meet Government’s needs for customs compliance and realise the SARS Vision 2024. SARS eFiling and MobiApp The eFiling and MobiApp platforms are the backbone for the electronic engagement of taxpayers and traders. This channel continues to evolve through projects, upgrades, and enhancements to meet taxpayer and trader needs, which requires technical skills and experience for the long-term as the longevity of these critical systems necessitates investments in the development and enhancement of these application systems, and the underlying technology platforms. Ongoing expeditious and agile maintenance is essential as to keep abreast of continuously evolving tax and customs legislative requirements. These demand updates, enhancements, and often, new derivatives of system functions and capabilities to meet Government’s needs and realise the SARS Vision 2024 for the taxpayer and trader experience. SARS e@syFile System The e@syFile platform is the backbone for the electronic engagement of Employers and Payroll Administrators with SARS. The platform continues to evolve through upgrades and enhancements to meet Employers and Payroll Administrator’s needs, which requires technical skills and experience as the longevity of these critical systems necessitates investment in the development and enhancement of the application system, the underlying technology platforms and the skillset that supports it. In addition, consultants are employed to provide training services to Employers and Payroll Administrators to ensure the optimal and effective use of the system. SARS Support and Maintenance To support and maintain the Interfront software on a 24/7/365 basis to meet the Service Level Agreement (SLA). ADA (Luxembourg) Support & Maintenance ADA operates national customs systems on a 24/7 x 365 basis. Interfront’s software is a key component in the systems.The support service level provided by Interfront is crucial to the effective operation of the customs system. The support services to be provided by Interfront are contained in a Memorandum of Agreement concluded between Interfront and ADA.