Interfront 2024 Annual Report

A C D E PERFORMANCE REPORT Organisational Environment In nurturing a productive organisational environment, Interfront prioritises the cultivation of a culture that fosters collaboration, innovation and continuous learning. Employee well-being and engagement are central principles, underscored by comprehensive policies and initiatives aimed at promoting work-life balance, diversity and inclusion. Regular feedback mechanisms, robust performance management systems and opportunities for skills development contribute to a dynamic and supportive workplace culture. Furthermore, Interfront is committed to maintaining transparent communication channels, ensuring that employees are well-informed and empowered to contribute meaningfully to the organisation’s objectives. By fostering a positive and inclusive organisational environment, Interfront not only enhances employee satisfaction and retention but also strengthens its overall capacity for innovation and excellence. Operating within a landscape characterised by high demand for IT skills, Interfront remains dedicated to the pivotal goal of staff retention and the development of a skilled, diverse and engaged workforce. The financial year in review saw significant progress in both staff retention and recruitment, with an annual staff turnover rate of 2.5%, surpassing the targeted rate of 14%. Moreover, Interfront successfully maintained its staff complement at a minimum of 160, concluding the financial year with 169 employees. At its June 2023 meeting, the Board approved annual salary increases and a performance bonus pool. These increases and bonuses were allocated to employees based on their performance evaluations. Furthermore, at its November 2023 meeting, the Board approved a positioning pool equivalent to 1% of Interfront’s annual cost to company (CTC) to ensure that remuneration remains competitive with market trends and supports staff growth. For further details on Interfront’s initiatives aimed at staff retention and its Employee Value Proposition (EVP), please refer to  Part D: Human Capital Management . Key Policy Developments and Legislative Changes No significant changes were made to policies or legislation affecting Interfront’s operations. However, at the beginning of the 2022/2023 financial year, Interfront’s mandate and operational environment were expanded. This expansion included the integration of the eFiling team, responsible for the development, enhancement, modification and support of the SARS eFiling and MobiApp solutions, as well as the onboarding of the e@syFile team on 1 January 2023.