Interfront 2024 Annual Report

A C D E PERFORMANCE REPORT Operational Challenges • Interfront continues to manage its resources across production support and multiple development and delivery streams. • The technical support required for the various SARS environments due to the overlapping of different application versions and systems in these environments, as well as the dependency and complexity of these systems, continues to place additional pressure on operational resources. • Due to the pressure on the fiscus, budget limitations continue to pose challenges as resources compete for funds. • Our collaboration with external parties and SARS on knowledge transfer initiatives has commenced with Interfront further expanding its capability across various domains, including Customs for Service Manager, SARS Risk, Telephony, and Dynamic Forms. Operational Outlook Below is a comprehensive outline of the key components anticipated for the immediate future within the operational landscape: • Interfront will continue to participate in and further partner with SARS in supporting the SARS Vision and its operations by using new and emerging technological developments to improve services and trader experience through the enablement of digital platforms. • We will also continue to partner with SARS and grow the functionality available within the SWP. • Various customs and tax application deliverables are planned for implementation over the coming year. • ADA (Luxembourg’s Customs and Excise Agency) has confirmed that it will be replacing the Interfront modules in production. An extension to the contract has been requested to use the Interfront modules for archiving as of January 2025 with very limited support. • The technology upgrade of the e@syFile product is due to go live. The re-platform focuses on renewing the technology stack and user interfaces and incorporating additional functionalities to ensure that the e@syFile product meets the planned operational requirements.