Interfront 2024 Annual Report

INTERFRONT ANNUAL REPORT 2024 Operational Highlights • Operational delivery and support provided to SARS functioned effectively during theperiodunder review. Interfront successfully delivered and deployed 55 software releases to the production environment, significantly enhancing the performance and functionality of the SARS customs and tax collection systems. • The support services achieved the agreed contractual service levels for the financial year across the customs, eFiling and e@syFile systems. • In partnership with SARS, Interfront launched, developed and deployed the Single Window Platform (SWP) solution onto a targeted container platform aligned with our modernisation roadmap. • Delivery of the Registration, Licensing and Accreditation (RLA) and SARS Online Query System (SOQS) efficiency changes introduced the RLA Wizard for improved user guidance, enhancing the RLA registration dashboard with direct download capability for certificates and letters. • The Declaration Processing System (DPS) was upgraded to include the migration of screens to improve the Customs Support Portal (CSP). • Interfront started the migration of applications for the SARS National Operations Command Centre (NOCC) onto OpenShift as well as Elasticsearch. Elasticsearch technology serves as the cornerstone for data searching and extraction and provides the NOCC with near real-time insights. • The South African Traveller MobiApp, released as a minimum viable product (MVP), allows the submission of online declarations upon arrival. The app simplifies the goods declaration process, enabling smooth entry with declared goods. • The RLA Authorised Economic Operator (AEO) click-through project showcased the collaborative efforts of the Customs and eFiling teams to redesign the process for improved services to SARS and its clients, fostering greater unity and encouraging collaboration on future projects. • Interfront completed several additional projects to highlight its achievements throughout the year. These include Refunds and Drawbacks; RLA; SOQS Improved Efficiency; Pay As You Earn (PAYE); Corporate Income Tax (CIT) and Trust Filing season; enhancements to eFiling, Personal Income Tax (PIT) and the SA Traveller MobiApp; and other technical upgrades to various systems to maintain the supportability of those systems.