Interfront 2024 Annual Report

INTERFRONT ANNUAL REPORT 2024 Overview of the 2023–24 Strategic Goals: Quality and Innovative Software Development and Support The target is supported by six activities as performance indicators, namely: | Develop and enhance Interfront Customs and Border Management Solution channels to support the SARS Customs Modernisation Programme. | Develop and enhance the SARS eFiling and MobiApp platforms. | Develop and enhance the SARS e@syFile platform. | Provide effective software support services to SARS on the customs platform. | Provide effective software support services to SARS on the eFiling and MobiApp platforms. | Provide effective software support services to Luxembourg (ADA). | Provide effective software support services to SARS on the e@syFile platform. Establish a broader customer base This objective aims to expand Interfront’s footprint and services within SARS, supporting the realisation of SARS Vision 2024, while also considering future opportunities outside of SARS, using SARS as a strategic reference. Demonstrate effective resource stewardship This objective focuses on establishing and supporting effective governance. The target is to achieve a clean audit opinion. Maintain and grow a software development centre of excellence This objective focuses mainly on Interfront’s human capital targets, with the following performance indicators: | The target of maintaining our staff complement at a minimum of 160. | The staff turnover target of 14% or less, as well as the intake of graduates and/or bursars. The break-even financial model decided between SARS and Interfront has been operational for the fourth financial year, and the Board and Interfront are committed to providing customers with a value-for-money, quality product delivered on time and to specifications. The support agreement between Interfront and ADA (Luxembourg’s Customs and Excise Agency) is set to terminate on 31 December 2024. Interfront is currently in discussions with ADA to assess the future of their relationship and to understand the client’s ongoing requirements. A detailed report on Interfront’s performance for the 2023/2024 financial year forms the substance of  Part B: Performance Report  . STRATEGIC OUTCOME-ORIENTATED GOAL 1 STRATEGIC OUTCOME-ORIENTATED GOAL 2 STRATEGIC OUTCOME-ORIENTATED GOAL 3 STRATEGIC OUTCOME-ORIENTATED GOAL 4