Interfront 2024 Annual Report

INTERFRONT ANNUAL REPORT 2024 Strategic Overview Interfront, a state-owned enterprise established under the approval of the Minister of Finance, operates as a wholly owned subsidiary of SARS, and is classified as a Schedule 3A public entity. Originally, its core mandate involved developing and maintaining software systems for customs and excise duties, primarily serving SARS. Over the past two financial years, Interfront has nearly doubled in size by strategically integrating the development and support teams responsible for the MobiApp, eFiling and e@syFile platforms through two section 197 transfers. This integration will ensure the continued safeguarding of these vital assets and reduce reliance on external entities for development and support services, thereby mitigating the associated risks. With these integrations, Interfront’s mandate has expanded to cover the development and maintenance of all software solutions required by SARS. The new mandate positions Interfront as a pivotal partner in SARS’ pursuit of IT system excellence. To manage these transitions smoothly, comprehensive change management processes and activities were introduced to minimise disruptions in project delivery and mitigate associated risks. The primary focus during those initial years was on onboarding the new teams, fostering stability and harmonising ways of working, to ensure seamless integration and sustained productivity in ongoing product development and support efforts. Our efforts were geared towards building cohesive and efficient teams, capable of upholding the high standards of service and innovation that Interfront is known for. The growth and incorporation further necessitated significant internal adjustments aimed at fortifying and optimising platform stability. These adaptations encompassed rigorous internal efforts, resource reallocations and procedural refinements, all geared towards enhancing operational resilience and efficacy. Through meticulous planning and execution, Interfront ensured a seamless integration process, minimising disruptions and maximising the continuity of service delivery. These strategic initiatives underscored Interfront’s commitment to proactive risk management and the sustained provision of high-quality services to our valued stakeholders. Interfront’s unwavering commitment to excellence is evident across all its operations. Interfront streamlined processes to better serve stakeholders, ensuring timely and reliable support for all its platforms. Additionally, Interfront continued to foster a culture of continuous learning, encouraging its teams to pursue innovative solutions and maintain high standards of quality. Strategic initiatives, including targeted investments in talent development, empowered employees to contribute more effectively to Interfront’s strategic goals and adapt swiftly to the evolving technological landscape.