Interfront 2023 Annual Report

39 PERFORMANCE REPORT PART PLANNED ANNUAL TARGET 2022/2023 ACTUAL ACHIEVEMENT 2022/2023 DEVIATION FROM PLANNED TARGET TO ACTUAL REASON FOR DEVIATION Meet service levels SLA Reports showing that service levels have been me ACHIEVED N/A N/A Meet service levels Not Achieved NOT ACHIEVED N/A As part of the change management process, Interfront is aligning the process on how it measures support on customs with that of the eFiling team. Interfront finalised reports on all incidents that were logged on eFiling in order to calculate how long the resolve time was to establish a baseline for managing support PLANNED ANNUAL TARGET 2022/2023 ACTUAL ACHIEVEMENT 2022/2023 DEVIATION FROM PLANNED TARGET TO ACTUAL REASON FOR DEVIATION Delivery of fixes and enhancement releases: ADA release per quarter Deliver KELs solutions before the EU required dates. Delivery of fixes and enhancement releases: ADA release per quarter / Delivery Reports Deliver KELs solutions before the EU required dates. ACHIEVED N/A N/A AUDITED ACTUAL PERFORMANCE 2020/2021 AUDITED ACTUAL PERFORMANCE 2021/2022 PLANNED ANNUAL TARGET 2022/2023 ACTUAL ACHIEVEMENT 2022/2023 DEVIATION FROM PLANNED TARGET TO ACTUAL REASON FOR DEVIATION N/A New measure as from the 2022/2023 financial year Quarterly Engagement Reports Quarterly Engagement, as tracked in the Sales Pipeline ACHIEVED N/A N/A PLANNED TARGET 2022/2023 ACTUAL ACHIEVEMENT 2022/2023 DEVIATION FROM TARGET TO ACTUAL ACHIEVEMENT REASON FOR DEVIATION Clean Audit Report for the 2021/2022 financial year Clean Audit Opinion for the 2021/2022 financial year ACHIEVED N/A N/A