Interfront 2023 Annual Report

31 PERFORMANCE REPORT PART Programme Performance Information PROGRAMME   Quality and Innovative Software Development and Support SUB-PROGRAMME 1.1: Develop and Enhance iCBS Channels to Support SARS CMP The 2024 CMP will be implemented in phases associated with software development projects in Interfront as per the agreed Work Orders. The agreed deliverables are completed in accordance with agreed timelines and budgets and delivered to SARS during every financial year as determined in Interfront’s Annual Performance Plan. Priorities are determined by SARS and finalised only when the Work Orders are signed. This Strategic Outcome is dependent on the approved SARS CMP Business Plan. THE TARGET HAS BEEN ACHIEVED ON FIVE OCCASIONS AND PARTLY ACHIEVED ONCE SINCE THE 2017/2018 FINANCIAL YEAR. SUB-PROGRAMME 1.2: Develop and Enhance SARS eFiling and MobiApp Platforms The eFiling and MobiApp platforms are continuously updated and enhanced in accordance with legislative and business requirements. The platform updates are associated with software development projects by Interfront. The agreed deliverables as per the Work Order are completed in accordance with agreed timelines and budgets and delivered to SARS during every financial year as determined in Interfront’s Annual Performance Plan. Priorities are determined by SARS and finalised only when the Work Orders are signed. THIS IS A NEW TARGET FROM THE 2022/2023 FINANCIAL YEAR. SUB-PROGRAMME 1.3: Provide Effective Software Support Services to SARS on the Customs, eFiling and MobiApp Platforms Service levels to SARS are measured against agreed contractual levels. The measure is determined by meeting the service levels for each month as contained in the Service Level Agreement (SLA). The results are communicated to SARS in a monthly SLA report. THE ANNUAL PERFORMANCE PLAN TARGET IN RESPECT OF SARS CUSTOMS HAS BEEN ACHIEVED SINCE THE 2017/2018 FINANCIAL YEAR. SUPPORT SERVICES ON THE EFILING AND MOBIAPP PLATFORMS ARE A NEW TARGET AS FROM THE 2022/2023 FINANCIAL YEAR. SUB-PROGRAMME 1.4: Provide Effective Support Services to ADA A services agreement has been established with ADA detailing expected interactions and service levels. THE ANNUAL PERFORMANCE PLAN TARGET HAS BEEN ACHIEVED ON FOUR OCCASIONS AND PARTLY ACHIEVED TWICE SINCE THE 2017/2018 FINANCIAL YEAR.