Interfront 2023 Annual Report

29 PERFORMANCE REPORT PART Performance Information Progress towards Achievement of Institutional Impacts and Outcomes PROGRAMME   Quality and Innovative Software Development and Support IMPACT STATEMENT SARS Customs Modernisation Programme 2024 (CMP) Interfront is a key development partner to SARS in implementing the CMP. The existing iCBS product in SARS will be expanded and modified to meet the objectives of the CMP. The target is agreed upon annually with SARS and set out in Interfront’s Annual Performance Plan. SARS eFiling and MobiApp Interfront is a key development partner to SARS in implementing updates and enhancements as per legislative and business requirements. The existing eFiling and MobiApp platforms have been expanded and modified to meet the objectives of SARS and the National Treasury. The target is agreed upon annually with SARS and set out in Interfront’s Annual Performance Plan. SARS Support and Maintenance Interfront software is a key component of the customs, eFiling and MobiApp platforms, and support for the software is crucial to the effective operation of these platforms. The support services are measured against a Service Level Agreement. Provide Effective Software Support Services to ADA ADA operates national customs systems on a 24/7 × 365 basis. Interfront’s software is a key component in the systems. The support service level provided by Interfront is crucial to the effective operation of the customs system. The support services to be provided by Interfront are contained in a Memorandum of Agreement concluded between Interfront and ADA. PROGRAMME   Establish a Broader Customer Base IMPACT STATEMENT Interfront seeks to be SARS’ primary technology partner, placing Interfront at the forefront of supporting and enhancing the realisation of SARS Vision 2024. It also aims to explore other opportunities, using SARS as a strategic reference. Quarterly engagement reports are used to evaluate opportunities within SARS and other government departments.