Interfront 2023 Annual Report

27 PERFORMANCE REPORT PART Situational Analysis Since its incorporation, Interfront has consistently delivered and supported custom border systems that are comparable to top-tier solutions in terms of quality while maintaining low cost. The recent acquisition of the eFiling and e@syFile teams, along with their associated intellectual property, has significantly contributed to and expanded Interfront’s skill set and capabilities. This development has positioned Interfront at the forefront of supporting and enhancing SARS’ realisation of its Vision 2024 and beyond. By integrating the eFiling and e@syFile teams, Interfront has not only enhanced its overall value, but also ensured the long-term retention of essential skills. This strategic move eliminates the risks typically associated with relying on contracted resources and services. The insourcing of these valuable resources has safeguarded the stability of the eFiling, MobiApp and e@syFile solutions and services, ensuring seamless operational continuity while preserving a critical intellectual capability. Service Delivery Environment SARS is the overall project leader in the development and maintenance of the SARS systems in operation and is wholly responsible for determining the requirements for its software, which are agreed upon through the medium of Work Orders. In addition, Interfront now also provides SARS with first- and second-line support outside of its contractual scope as a value-added initiative. As reliance on this service has increased, Interfront has been collaborating with SARS on including these services as part of the support scope. The protracted completion of the Business Requirement Specifications posed an obstacle to project planning and the timely delivery of projects. This was mitigated by incorporating pre-sales, value-added services and consulting efforts in the break- even rate. The additional technical support required for the various SARS environments, the overlapping of different application versions and systems in these environments, and the dependency and complexity of these systems placed additional pressure on operational project deliverables. As a consequence, outcomes and impacts are generally addressed at a higher level through SARS, as is the case with ADA, regarding their contribution at a national level.