Interfront 2023 Annual Report

23 PERFORMANCE REPORT PART The inclusion of the eFiling team necessitated a review of Interfront’s Strategic Plan for the 2022/2023 financial year, in order to accommodate these supplementary services. The overarching established priorities that have steered the formulation of the company’s strategy and Annual Performance Plan will continue to emphasise the development and support of border-related software systems, to which will now be added the development and support of systems related to income tax. Additionally, Interfront has introduced a specific focus on expanding its footprint in the 2022/2023 financial year, with the aim of reducing its dependence on a single substantial customer in the long run. Interfront embarked on a process of reviewing its longer-term strategy and organisational structure in order to align its medium- and long-term strategy with its current expansion and to position itself for further expansion in future. The establishment of the eFiling and e@syFile competencies within Interfront alongside its customs competency has expanded Interfront’s mandate and laid the foundation for Interfront to serve SARS’ future needs as an innovation hub. Interfront prides itself on its commitment to being a good steward of the resources allocated to it, specifically considering the governmental sphere in which it operates. Over the past decade, Interfront has diligently cultivated a robust foundation of comprehensive systems, controls and policies designed to manage risks effectively and minimise the potential for failure. By adopting a proactive approach to risk management, Interfront has successfully mitigated potential setbacks and ensured operational stability. Additionally, Interfront has embedded within its intellectual and human resources a highly resilient level of technical expertise. Central to Interfront’s ongoing success is its unwavering commitment to investing in its people, recognising them as the organisation’s most valuable asset. Nurturing and enhancing the skills, knowledge and capabilities of its workforce remains a top priority for Interfront. By fostering a culture of continuous learning and development, Interfront empowers its employees to adapt to changing circumstances, embrace innovation and tackle complex challenges head-on. Through robust risk management practices and a steadfast dedication to the growth and well-being of its personnel, Interfront fortifies its position as a resilient and forward-thinking entity in the industry.