Interfront 2023 Annual Report

16 INTERFRONT ANNUAL REPORT 2023 Our Business Model and Capitals KEY RESOURCES INTELLECTUAL CAPITAL – the intellectual property vested in employees. FINANCIAL CAPITAL – the financing we use to attract and retain employees and support business sustainability. HUMAN CAPITAL – our investment in our employees. MANUFACTURED CAPITAL – IT infrastructure and software licences, equipment, furniture and facilities. NATURAL CAPITAL – natural resources to sustain everyday life. SOCIAL AND RELATIONSHIP CAPITAL – shared values, commitment and knowledge that form the basis of the reputation and trust that Interfront has developed. COST STRUCTURE QUALITY AND INNOVATIVE SOFTWARE DEVELOPMENT AND SUPPORT: SARS Development: R83 635 108 (2021/2022: R54 023 489) SARS Support: R49 236 202 (2021/2022: R26 977 591) ADA: R13 875 594 (2021/2022 R13 294 167) Other: R3 189 905 ESTABLISH A BROADER CUSTOMER BASE: R9 371 051 DEMONSTRATE EFFECTIVE RESOURCE STEWARDSHIP: R14 056 576 GROW AND MAINTAIN A SOFTWARE DEVELOPMENT CENTRE OF EXCELLENCE: R14 056 576 (2021/2022: R23 573 812) REVENUE STREAMS SARS DEVELOPMENT SERVICES CUSTOMS: R51 911 254 (2021/2022: R62 107 770) SARS DEVELOPMENT SERVICES EFILING: R40 463 709 SARS DEVELOPMENT SERVICES E@SYFILE: R3 450 177 SARS SUPPORT SERVICES: R56 412 505 (2021/2022: R31 014 621) ADA SUPPORT SERVICES: R15 897 998 (2021/2022: R15 283 557) OTHER: R3 654 842 SIGNIFICANT CUSTOMER SEGMENTS Revenue Authorities SARS and ADA.