Interfront 2023 Annual Report

13 GENERAL INFORMATION PART STRATEGIC OUTCOME-ORIENTATED GOAL 2 2022/2023–2026/2027 Establish a Broader Customer Base This newly added objective has, as its performance indicator, expanding the footprint and services of Interfront within SARS to assist in realising SARS Vision 2024 and possibly, in the long-term, exploring other opportunities outside of SARS, with SARS as a strategic reference. STRATEGIC OUTCOME-ORIENTATED GOAL 3 2022/2023–2026/2027 Demonstrate Effective Resource Stewardship This newly added objective has a performance indicator that was previously encompassed in Strategic Outcome-Orientated Goal 4 as part of establishing and supporting effective governance. The target includes achieving a clean audit opinion. STRATEGIC OUTCOME-ORIENTATED GOAL 4 2022/2023–2026/2027 Maintaining and Growing a Software Development Centre of Excellence This objective focuses mainly on Interfront’s human capital targets, with the following performance indicators: | The target of maintaining a staff complement of 110 was changed to maintaining a staff complement of 150 to accommodate the insourcing of the eFiling team. | The staff turnover target of 14% or less remains unchanged, as well as the intake of graduates and/or bursars. The Annual Performance Plan based on Interfront’s Strategic Plan for the 2022/2023–2026/2027 financial years was approved by the Interfront Board on 17 March 2022. The Strategic Plan and Annual Performance Plan were subsequently updated to align with the new template for Strategic and Annual Performance Plans issued by the National Treasury. Although none of the overall targets were amended, two amendments were made to the reporting periods of three of the targets, namely: • The development targets in both the customs and tax domains were changed from quarterly to annual targets, as SARS often alters the delivery dates due to changes in internal priorities. • Retaining the staff complement at a minimum of 150 was changed from an annual target to a quarterly target with a net growth of two per quarter so as to track progress throughout the year against the annual target. The change was effective from Q2. The changes as set out above were approved by the Interfront Board at its meeting held on 13 September 2022. The break-even financial model decided between SARS and Interfront has been operational for the third financial year, and the Board and Interfront are committed to providing customers with a value-for-money, quality product delivered on time and to specifications. ADA (Luxembourg’s Customs and Excise Agency) renewed its support agreement with Interfront for a minimum period of three years commencing in January 2022, with the possibility of a reduced scope over the term, as it intends to replace the Interfront systems systematically. A detailed report on Interfront’s performance for the 2022/2023 financial year forms the substance of  Part B: Performance Report  .