Interfront 2023 Annual Report

12 INTERFRONT ANNUAL REPORT 2023 INTERFRONT’S REVISED VISION AND MISSION 2022/2023 OUR VISION 2021/2022 VISION THE BEST PARTNER IN BORDER SOLUTIONS NEW VISION 2022/2023 TO BE THE PRIMARY TECHNOLOGY PARTNER TO OUR CUSTOMERS OUR MISSION 2021/2022 MISSION WE DELIVER SMART SOLUTIONS, CREATING BETTER BORDERS NEW MISSION 2022/2023 WE DELIVER AND MAINTAIN SMART INNOVATIVE SOLUTIONS TO SUPPORT THE CUSTOMER’S VISION AND OBJECTIVES OUR VALUES Interfront’s Values remained unchanged, since the values of all teams were aligned in principle. Some definitions were updated. I INTEGRITY Consistently acting in an honest, respectful and trustworthy manner. Say what you do and do what you say. H HUMILITY Being transparent, sharing clear, ongoing and effective communication, being supportive, acting in the best interests of those you are leading and following, supporting one another’s efforts, empowering one another, and treating other people in a fair and consistent manner (servant leadership). C CAMARADERIE Being passionate about teamwork, going the extra mile, displaying commitment to the team and organisation, and having fun. E EXCELLENCE Delivery-focused. Striving for excellence in our organisation and products by being customer- and output-focused, innovation- conscious, proud of our work, and service- delivery-orientated. T TRUST Being honest, reliable and trustworthy individuals, treating one another with respect, and as you would like to be treated. STRATEGIC OUTCOME-ORIENTATED GOAL 1 2022/2023–2026/2027 Quality and Innovative Software Development and Support The target is supported by four activities as performance indicators, namely: | Develop and enhance Interfront Customs and Border Management Solution (iCBS) channels to support the SARS Customs Modernisation Programme. | Develop and enhance the SARS eFiling and MobiApp platforms. | Provide effective software support services to SARS on the customs and eFiling and MobiApp platforms. | Provide effective software support services to Luxembourg (ADA).