Interfront 2023 Annual Report

9 GENERAL INFORMATION PART Our team has worked diligently to ensure the smooth functioning of the eFiling and MobiApp platforms, which are critical channels for SARS’ engagements with individuals and companies. We have also completed various projects aimed at improving our services and support to SARS on the customs side and most recently embarked on the continued development and support of the e@syFile solution, thereby strengthening our relationship and contributing to SARS Vision 2024 and beyond. We have also consistently provided effective support for our solution as deployed in Luxembourg. ADA (Luxembourg’s Customs and Excise Agency) is currently implementing a new system set to replace our own in the coming years. Consequently, we anticipate a decline in revenue from this particular source over the next few years. Additionally, we have successfully on-boarded several smaller customers. While we celebrate our achievements, we also acknowledge the operational challenges we have faced. Resource management, technical support for different systems, budget limitations, change management, and service level agreement (SLA) reporting specifically aligning the new teams’ reporting functionalities to our current SLA have been areas of concern. We are actively addressing these challenges by continuously implementing measures to improve resource allocation, enhance technical support processes, explore cost optimisation strategies, and enhance our change management practices. We are confident that these efforts will continue to lead to enhanced operational efficiency and service delivery. Looking ahead, our strategic focus remains centred on delivering value to our customers and positioning Interfront as a trusted technology partner. We will continue to invest in technology upgrades, expanding our customs and tax application offerings, and exploring opportunities for collaboration and partnerships. We are also exploring the potential of cloud capability for our solutions, which will enable greater scalability, flexibility and cost optimisation. I would like to express my gratitude to the dedicated and talented team at Interfront. Their expertise, commitment and hard work have been instrumental in our achievements and continued growth. I would also like to thank our Shareholder, SARS, for its unwavering support and collaboration. Together, we will navigate the challenges and opportunities that lie ahead, ensuring Interfront’s success and contributing to SARS Vision 2024 and beyond. I THANK EVERYBODY IN THE GREATER INTERFRONT TEAM FOR THEIR CONTINUED TRUST AND SUPPORT. LEILANIE JANSE VAN RENSBURG Acting Managing Director 31 July 2023