Interfront Annual Report 2022

PART B: PERFORMANCE REPORT 37 9. PERFORMANCE REPORT (CONT.) Performance Indicator: Provide effective support services to ADA Outcome Output Output Indicator Audited Actual Achievement 2019/2020 Audited Actual Achievement 2020/2021 Planned Target 2021/2022 Actual Achievement 2021/2022 ACHIEVED Deviation from Planned Target to Actual Achievement Reason for Deviations Provide effective software support services to ADA Delivery of fixes and enhancements releases: IETA (two releases) and ICS (two releases). Deliver Known Error Lists (KELs) solutions before European Union (EU) required dates Delivery of fixes and enhancement releases, measured by means of release reports Achieved Delivery of fixes and enhancements releases: IETA (two releases) and ICS (two releases) Achieved Delivery of fixes and enhancements releases: IETA (two releases) and ICS (two releases) Delivery of fixes and enhancement releases: IETA (two releases) and ICS (two releases). Deliver KELs solutions before EU required dates Delivery of fixes and enhancements releases: IETA (two releases) and ICS (two releases). No KELs released by the EU during this period N/A N/A The SLA between Interfront and ADA has been renewed for a minimum period of three years. The agreement includes revised costing for the services to be rendered, with the possibility of support coming to an end for some modules during the period. Strategic Outcome-Orientated Goal 2: Maintain a Software Development Centre of Excellence The sustainability of Interfront, as well as the sustainability of its contribution to its stakeholders, is dependent on maintaining the intellectual capital vested in its employees.