Interfront Annual Report 2022

PART B: PERFORMANCE REPORT 27 3. SITUATIONAL ANALYSIS (CONT.) • Amendments to Strategic Outcome-Orientated Goal Strategic Outcome-Orientated Goal 1 2018/2019 – 2021/2022 2022/2023 – 2026/2027 Quality Development and Support Quality and Innovative Software Development and Support The new target, Quality and Innovative Software Development and Support, has four activities as performance indicators, namely: • Develop and enhance iCBS channels to support SARS Customs Modernisation Programme; • Develop and enhance SARS eFiling and MobiApp platforms; • Provide effective software support services to SARS on the customs, eFiling and MobiApp platforms; and • Provide effective software support services to ADA. Strategic Outcome-Orientated Goal 2 2018/2019 – 2021/2022 2022/2023 – 2026/2027 N/A Establish a Broader Customer Base This is a newly added objective with a performance indicator of expanding the footprint and services of Interfront within SARS to assist in realising SARS Vision 2024 and possibly to explore other opportunities outside of SARS, with SARS as a strategic reference. Strategic Outcome-Orientated Goal 3 2018/2019 – 2021/2022 2022/2023 – 2026/2027 N/A Demonstrate Effective Resource Stewardship This is a newly added objective. The performance indicator was previously encompassed in strategic outcome- orientated goal 4 under establishing and supporting effective governance. The target includes achieving a clean audit opinion. Strategic Outcome-Orientated Goal 4 2018/2019 – 2021/2022 2022/2023 – 2026/2027 Maintaining a Software Development Centre of Excellence Maintaining and Growing a Software Development Centre of Excellence This objective focuses mainly on Interfront’s Human Capital targets, with the following performance indicators: • The target of maintaining a staff complement of 110 was changed to maintaining a staff complement of 150 to accommodate the insourcing of the Tax team; and • Staff turnover target of less than 14% remains unchanged, as well as the intake of graduates and/ or bursars.