Interfront 2025 Annual Report

55 PERFORMANCE REPORT INDICATOR 3.3 CONTINUOUS FOCUS ON TRAINING AND DEVELOPMENT Sustain continuous emphasis on training and development initiatives to enhance employee skills, promote professional growth and ensure organisational flexibility in a dynamic environment. To maintain excellence in service delivery and innovation, Interfront prioritises continuous training and development across all areas of business. Recognising that a skilled and adaptable workforce is vital to achieving its strategic objectives, the organisation invests in structured learning pathways, professional development opportunities and knowledge- sharing initiatives. These efforts equip staff to navigate complex technological environments, effectively support client needs, and adapt to new tools and methodologies through ongoing research and development. This culture of continuous learning strengthens organisational capability and aligns the workforce with Interfront’s long-term vision. The Annual Performance Target, introduced in the 2024/2025 financial year, has been successfully achieved. OUTCOME Advancing individual and collective competencies within the workforce. OUTPUT Enhance employee skills, boost productivity, and maintain a competitive edge by continuously focusing on training and development. OUTPUT INDICATOR Training Plan and Report against the Training Plan. REASONS FOR REVISIONS TO THE OUTPUTS/ INDICATORS/ANNUAL TARGETS No revisions were made to the outputs, indicators, or annual targets. AUDITED ACTUAL PERFORMANCE 2022/2023 New Measure from the 2024/2025 financial year AUDITED ACTUAL PERFORMANCE 2023/2024 New Measure from the 2024/2025 financial year PLANNED ACTUAL TARGET 2024/2025 Establish a Training Plan/Action against the Plan. ACTUAL ACHIEVEMENT 2024/2025 Q1 Completed competency framework. Identify functional and generic skills per role and department. Accessibility to online technical courses for staff. Q2 Draft a company behaviour competency framework and positions profile for all. Compile a skills matrix and conduct training analysis to identify any gaps. Confirm technical course provider. Q3 Visible and updated training needs and reporting. Updated and visible training progress and reporting (quarterly). Confirmed technical course provider. Q4 Updated and visible training progress and reporting (quarterly) – completed. Open access for all staff to soft skills courses to support competency development. Support management capability to effectively capture and update development needs on system – completed. ACHIEVED DEVIATION FROM PLANNED TARGET TO ACTUAL ACHIEVEMENT 2024/2025 REASON FOR DEVIATION