Interfront 2025 Annual Report

31 PERFORMANCE REPORT DEVELOP, ENHANCE AND EXPAND iCBS CHANNELS TO SUPPORT THE SARS CUSTOMS MODERNISATION PROGRAMME (CMP) DEVELOP, ENHANCE AND EXPAND THE eFILING AND MOBIAPP PLATFORMS TO MEET SARS BUSINESS AND LEGISLATIVE REQUIREMENTS DEVELOP, ENHANCE AND EXPAND THE e@SYFILE PLATFORM AND SYSTEMS TO MEET SARS BUSINESS AND LEGISLATIVE REQUIREMENTS PROVIDE TRAINING AND SUPPORT SERVICES TO EMPLOYERS AND PAYROLL ADMINISTRATORS PROVIDE EFFECTIVE SUPPORT SERVICES TO SARS ON: CUSTOMS, eFILING, MOBIAPP AND e@SYFILE PROVIDE EFFECTIVE SUPPORT SERVICES TO OTHER CUSTOMERS BASED ON CONTRACTUAL AGREEMENTS WITH THEM 11 Performance Information The Interfront Board approved the publication of Interfront performance results as set out below at its meeting held on 16 September 2025. PROGRAMME 1 Continual Innovation and Client-Centricity This strategic objective incorporates the design, development, deployment, and maintenance of innovative and reliable software solutions for SARS and other customers based on contractual agreements with them, reflecting Interfront’s strategic goal of growing its role in servicing a broader client base. The objective focuses on fostering a culture of constant innovation and placing Interfront’s clients at the core of everything it does. It involves utilising new technologies and approaches to enhance Interfront’s products and services while maintaining a sharp focus on meeting the evolving needs and preferences of Interfront clients. By combining innovation with a client-centric approach, Interfront aims to consistently deliver solutions that not only meet but also exceed its clients’ expectations. As a wholly owned subsidiary of SARS, SARS will remain Interfront’s primary focus for the five-year period and Interfront’s relentless dedication to client- centricity will remain the guiding principle in its interactions and engagements.