Interfront 2025 Annual Report

29 PERFORMANCE REPORT 08 Service Delivery Environment Interfront’s service delivery model is defined by its commitment to supporting SARS’s digital infrastructure through tailored, high-performance software systems. Interfront plays a key role in enabling efficient border management and revenue administration, delivering mission-critical solutions that must adhere to strict timelines, security standards, and compliance requirements. The delivery environment is influenced by complex stakeholder expectations, legislative oversight, and a need for continuous alignment with national strategic priorities. Interfront navigates this landscape by maintaining a strong client focus, robust internal controls, and a culture of continuous improvement. As public sector demands evolve, particularly in the context of digital government initiatives and economic recovery, Interfront’s ability to respond with agility and technical precision remains a cornerstone of its success. 09 Organisational Environment Internally, Interfront’s operations are underpinned by a governance framework that complies with the Public Finance Management Act, National Treasury regulations, the Companies Act, and King IV principles. Regular oversight by internal and external audit bodies ensures the integrity of its financial, operational, and compliance practices. To support effective project delivery, Interfront adopted a hybrid project management methodology that integrates both the Waterfall and Agile principles. This strategic blend allows for structured, well-documented execution, where predictability is key, while also enabling interactive development and responsiveness to change, both of which are particularly important in dynamic, client-driven environments. This approach enhances delivery efficiency, reduces risk, and ensures that solutions remain aligned with stakeholder needs. As Interfront continues to mature, it is focused on optimising performance, building capacity, and driving innovation, positioning itself as a key enabler of digital transformation within the public sector.