Interfront 2025 Annual Report

24 INTERFRONT ANNUAL REPORT 2025 04 Operational Challenges While Interfront faced various operational challenges during the reporting period, these were effectively managed, ensuring uninterrupted service delivery and support. Balancing production support with multiple parallel development streams continued to strain resource and capacity management. The technical environment also remains complex, with multiple system versions across SARS platforms requiring robust coordination and risk management. Budget constraints, shaped by broader national fiscal pressures, required strategic prioritisation and cost-conscious decision-making. Moreover, the unpredictability of client delivery schedules, driven by postponed releases and late-stage changes, presented planning and forecasting challenges. Nonetheless, Interfront’s proactive approach, agile delivery model, and close collaboration with SARS mitigated these issues without compromising service levels or support performance. RESOURCE AND CAPACITY MANAGEMENT: Balancing the demands of production support with multiple development and delivery streams remains a key challenge. Constraints in customer medium-term planning have impacted our ability to optimally allocate resources and anticipate future needs. COMPLEX TECHNICAL SUPPORT ENVIRONMENT: Multiple application versions and systems in various SARS environments creates layers of complexity and interdependency. This overlap places sustained pressure on Interfront’s technical and support teams, which require ongoing coordination and risk mitigation. BUDGETARY CONSTRAINTS: National fiscal pressure continues to influence the availability of budget funds. Interfront had to navigate limited financial resources, which meant prioritising projects and working closely with SARS to ensure delivery was both cost-effective and impactful. UNPREDICTABLE DELIVERY SCHEDULES: Customer-driven delays of planned releases and the late introduction of changes to confirmed deliverables have disrupted revenue projections and hindered the optimal use of resources. These stop-start dynamics create challenges in maintaining delivery momentum and operational stability.