Interfront 2025 Annual Report

23 PERFORMANCE REPORT KEY HIGHLIGHTS INCLUDE: SERVICE LEVEL PERFORMANCE: Interfront consistently met all contractual service level agreements (SLAs) across core platforms, Customs, eFiling, and e@syFile, ensuring reliable and uninterrupted service delivery. BIOMETRIC VERIFICATION IMPLEMENTATION: The successful rollout of the Biometric Verification project introduced advanced facial recognition capabilities to the eFiling and MobiApp platforms, thereby enhancing security and protecting taxpayer accounts. PROGRESS ON THE SINGLE WINDOW PLATFORM (SWP): Notable strides were made in the SWP initiative, with Phase 2 completed and Phase 3 deployed in the SARS SQM environment. The platform continues to receive positive feedback from trade stakeholders regarding its contribution to streamlined and efficient border processes. E@SYFILE REPLATFORMING: Interfront modernised the e@syFile system, transitioning it from outdated technology to a scalable and maintainable platform. This re-platforming method yielded improved submission performance compared to previous years. SUCCESSFUL PROJECT DELIVERY: Several key initiatives were completed during the year, including the following: • Automation of Bonds • RLA and SOQS Efficiency Improvements (Phase 2) • PAYE Employer Reconciliation • Corporate Income Tax (CIT) and Trust Filing Season updates • Personal Income Tax (PIT) and SA Traveller MobiApp enhancements • Security upgrades to the eFiling platform, including Two-Factor Authentication and improved password protocols • Technical and architectural enhancements to support long-term system stability EXPANDED TECHNICAL CAPABILITY: Interfront deepened its collaboration between SARS and external stakeholders through joint knowledge transfer and integration initiatives. These efforts enhanced internal capabilities across a broader range of domains, including customs for service managers, SARS risk, telephony, dynamic forms, and the SOQS. These achievements reflect Interfront’s continued alignment with SARS’s modernisation priorities and its ability to deliver high-quality, secure, and future-focused technology solutions.