Interfront 2025 Annual Report

22 INTERFRONT ANNUAL REPORT 2025 Beyond these projects, Interfront delivered a broad portfolio of impactful enhancements and updates across tax and customs domains. This included automating bond processes, improving efficiency for RLA and SOQS (Phase 2), and implementing critical updates to support filing seasons for PAYE, CIT, and Trust tax returns. We also strengthened taxpayer account security by implementing two-factor authentication and stronger password protocols. Our work on PIT and the SA Traveller MobiApp streamlined the interactions between individuals and cross-border travellers. Throughout the year, Interfront met all agreed contractual service levels across the Customs, eFiling, and e@syFile platforms, reinforcing our commitment to service excellence and uptime performance. Through the implementation of all these projects and the reliable delivery of support services, Interfront enables SARS to fulfil its core mandate to collect all revenues due and ensure optimal compliance within the Tax and Customs domains. Each initiative contributes to the integrity and efficiency of South Africa’s revenue systems and ultimately supports the nation’s fiscal health and governance. Following the scheduled retirement of the previous Operations Director in April 2025, the leadership transition commenced 18 months earlier and concluded as planned, with a new Operations Director and senior management team now in place. Our delivery capability was further enhanced by our ongoing knowledge transfer initiatives with SARS and its key stakeholders. These efforts ranging across Customs for Service Manager, SARS Risk, Telephony, Dynamic Forms, and SOQS have enabled Interfront to expand its domain expertise while reinforcing the depth of our support teams. Interfront will embark on a series of internal Research and Development initiatives aimed at strengthening its skills and broadening its capabilities, starting with a Digital Identity project in May 2025. Together, these achievements reflect meaningful progress in SARS’s digital transformation journey and Interfront’s strategic partner role in building secure, scalable citizen-focused public digital services.