Interfront 2025 Annual Report

20 INTERFRONT ANNUAL REPORT 2025 Organisational environment Internally, the organisation continued to evolve due to the earlier integration of the eFiling and e@syFile teams into Interfront’s operational structure. While the incorporation of these teams occurred in previous years, ongoing efforts remain focused on aligning internal ways of working, refining processes to establish a best-of-both approach in light of the amalgamations, and adjusting the management structure to support the expanded scope. These on-going shifts have been underpinned by targeted leadership changes, enhancements to governance frameworks, and sustained attention to internal communication and staff engagement to ensure uninterrupted service delivery. A notable development during the year under review was the expansion of Interfront’s management structure through the creation of a senior management layer. Three senior management positions within this layer were successfully filled, with two additional positions approved for future expansion to further strengthen organisational capacity. This structural evolution aims to enhance operational oversight, improve strategic execution, and deepen domain expertise in key areas. Additionally, the transition of the Director of Operations role was successfully completed, with a new appointee taking over following a structured and well-managed handover process. To ensure continuity and preserve institutional memory, the outgoing director remained available on a reduced-hour basis for an additional year. This transitional support was instrumental in maintaining momentum during the period of change. The integration of internal teams has yielded tangible results in the past. The previously independent eFiling and customs teams have not only been structurally aligned but have also collaborated to deliver their first combined project, the “Biometrics” initiative, during the year under review. This successful delivery marks a milestone in the organisation’s post-integration journey and reflects the effectiveness of the team’s harmonised capabilities. As Interfront continues to mature as an organisation, it remains committed to ensuring that its internal structures, leadership, and capabilities are aligned to support its strategic mandate and enable responsive, innovative, and reliable digital solutions for the public sector. Key policy developments and legislative changes There have been no significant changes to relevant policies or legislation affecting the entity during the review period. Interfront has remained committed to good governance, adhering to the principles of transparency, accountability, and compliance. The organisation has continued to meet the requirements of the Public Finance Management Act, Treasury Regulations, and King IV on Corporate Governance, as well as complying with the Basic Conditions of Employment Act, Broad-Based Black Economic Empowerment (B-BBEE), and procurement prescripts.