Interfront 2025 Annual Report

INTERFRONT ANNUAL REPORT 2025 STRATEGIES FOR THE FIVE-YEAR PERIOD 2024/25–2028/29 Interfront will focus on delivering customised IT solutions with comprehensive support to meet the specific needs of SARS. Interfront will seek opportunities to expand its reach and establish closer collaborations between SARS, government entities, and other stakeholders. Interfront will strive to stay ahead of rapid advancements in information technology to ensure its solutions remain cutting-edge. Interfront is committed to attracting and retaining top talent to safeguard its intellectual property and enhance its capabilities as an organisation. Interfront will prioritise compliance with legislation, ethical business practices and responsible resource management to strengthen its reputation as a responsible corporate citizen. PROVIDING TAILORED SOLUTIONS EXPANDING INTERFRONT’S FOOTPRINT STAYING TECHNOLOGICALLY CURRENT BECOMING AN EMPLOYER OF CHOICE CORPORATE RESPONSIBILITY 5 Strategic Overview Strategic Realignment: A Defining Year for Interfront The integration of the eFiling and e@syFile teams into Interfront’s operational environment marked a turning point in Interfront’s organisational evolution. This strategic development expanded Interfront’s responsibilities and increased its accountability to the South African Revenue Service (SARS). By combining these critical capabilities with its established expertise in Customs systems, Interfront laid a strong foundation for a more integrated and responsive partnership with SARS. Originally established to develop and maintain customs- related software systems, Interfront’s mandate has significantly evolved. Today, Interfront is entrusted with the design, enhancement, and support of software solutions that underpin SARS’s ability to collect revenue, promote compliance, and facilitate efficient cross-border trade. This expanded role is a testament to our commitment to SARS’s strategic vision and to supporting South Africa’s broader developmental objectives. Throughout the year under review, there was a continued emphasis on effectively managing this transition. Interfront advanced its structured change management efforts to ensure seamless alignment of legacy teams, consolidation of critical systems, and harmonisation of internal processes to support its expanded mandate. To enhance governance and operational oversight, the senior management structure was revised to include three new roles – two focused on product line management and one overseeing technical shared services. This strategic realignment has strengthened Interfront’s organisational capacity and is expected to improve strategic execution as the changes take full effect. This realignment supports sustainable expansion while reinforcing Interfront’s commitment to service excellence. Recognising that transformation is an ongoing process, Interfront will continue to embed change management practices to ensure lasting alignment with its strategic objectives and evolving operational demands. 12