Interfront 2025 Annual Report

9 General Information Constraints and Challenges As Interfront’s mandate has expanded beyond customs to include tax administration systems, the organisation has faced increased demands on both operational and technical capacities. A key challenge has been managing continuous change amidst multiple ongoing organisational transformations. Notably, the recent introduction of an an additional senior management layer has enhanced leadership and strategic oversight, while also introducing significant change to established ways of working. Attracting and retaining skilled IT professionals remains a critical priority in a competitive labour market, especially given the limited availability of specialised software development expertise. Additionally, the rapid pace of technological advancement and evolving client expectations necessitate ongoing upskilling and organisational agility. Despite these challenges, Interfront remains committed to strengthening workforce development, building internal capacity, and driving effective change management practices. These efforts are essential to ensuring sustainable service delivery and maintaining organisational resilience in a dynamic environment. Supply Chain Management Interfront has established robust supply chain management systems that ensure all procurement activities comply fully with applicable laws, regulations and best practices. These systems are designed to promote transparency, accountability and value for money, while effectively mitigating risks associated with procurement processes. During the reporting period, Interfront did not incur any irregular, fruitless or wasteful expenditure, nor were there any losses resulting from criminal conduct. These effective controls enable Interfront to maintain operational continuity and service delivery, safeguard public resources, and uphold the highest standards of procurement integrity and compliance.