The successful incumbent will be responsible for coordinating and leading the ICT team to service the ICT requirements of the organization as a whole as well as the ICT related needs of the respective development programmes while upholding ICT values, processes and decisions. The ICT team is responsible for the overall management and support of all key components that make up the Interfront ICT Service Catalogue.
Support the establishment and maintenance of governance policies and procedures of direction and control to ensure that objectives are achieved, risks are managed appropriately, and compliance with relevant legislation is met in order that the organization’s ICT resources are utilized optimally and responsibly.
Support the implementation of the ICT Strategic plan to tie in with the company’s vision and goals detailed in the Company Strategy.
Evaluate, identify and recommend the new technology platforms and tools which will better equip or optimize the ways in which ICT delivers services to the company and/or clients.
Provide Technical specifications and evaluation criteria on procurement requests, which include Request for Quotes (RFQ), Request for Information (RFI) and tenders
Provide support to the ICT Manager to ensure that the total central ICT expenditure remains within allocation and all ICT related expenditure is tracked accordingly.
Provide coaching and mentoring to the ICT team members where required and propose training where a specific need has been identified.
Manage Service-levels (Availability and Capacity management, ICT service continuity management and support Information security management efforts).
Manage Service transition (Change management, Service asset and configuration management).
Provide input to the CAB, ISMC and Project Managers where requests impact ICT Infrastructure. This includes participating proactively at the project initiation and planning phases of non ICT systems to ensure architectural integrity is maintained, changes are aligned to strategic plans and solutions are supportable by the ICT team and implemented effectively.
Acknowledge service desk change request that do not necessarily directly impact ICT Infrastructure
Manage Service Operation (Event and Incident management, access management, request tracking and fulfilment).
Undertake root cause analysis of defects, liaising with 3rd parties, communicate all issues effectively and coordinate actions to resolve.
Update the ICT Manager on progress of incident resolution and planned changes.
Be an active participant on various committees including ISMC,BSC, BEC to serve the interests of the ICT team
Facilitate technical understanding of new requirements, plan and execute ICT projects
Advise on ICT task allocation and/or Delegate ICT tasks to team members when required and giving direction on priorities with due consideration of responsibilities, skill levels, work preferences and personal development goals.
Monitor the progress of tasks assigned to team members in order to meet agreed commitments and/or SLAs.
Ensure ICT WOW and Standards are documented, maintained and placed under configuration control.
Remove impediments and coordinate the solving of technical problems.
Report on the ICT team’s activities and progress when requested.
Represent the ICT team’s interests in program-level decision making when requested.
Highlight technical, schedule, resource and other risks to the ICT Manager as soon as they become known.
Perform the induction of new ICT team members to familiarize them with the ways of working in the ICT team.
Relevant Tertiary qualification in Computer Science
Relevant Microsoft Certification or equivalent experience.
Relevant Linux Certification or equivalent experience.
Relevant Cloud Certification or equivalent experience.
Relevant Security and/or Networking Certification or equivalent experience
5+ years proven track record in the role of an ICT Team lead or equivalent role
5+ years’ experience in the setup and maintenance of server hardware and operating systems (MS & UX)
5+ years’ experience working with networking and firewall technologies/Vendors such as Mikrotik, Cisco etc
5+ years’ experience with virtualization with specific focus on VMware.
5+ years’ experience with managing a Microsoft Active Directory Environments.
5+ years’ experience with managing a Microsoft Exchange Server Environments.
5 + years’ experience managing a VEEAM Backup and replication deployment.
2 + years’ experience with performance optimization and capacity planning of virtualized environments.
2+ years’ experience in managing SAN storage infrastructure
Strong hands-on experience in managing LAN / VLAN / Wireless /VOIP / WAN technologies and Web Servers.
Experience in working with and supporting development teams implementing new software solutions.
Skills and Knowledge requirements:
Certification in the following technologies is a plus
Familiarity with HTML/PHP authoring.
Working experience with SAN Storage infrastructure.
Working experience with Scripting ie bash, perl, python, powershell.
Working experience with monitoring solutions such as Nagios, Opsview, Hyperic, Zenoss, Zabbix
Working knowledge of source repositories like SVN, GIT
Automation/deployment tools such as Ansible is a plus.
ICT policy frameworks with familiarity with ITIL a plus.
Organised, structured and attention to detail.
Ability to work in a team or alone.
Assertive, managing boundaries well.
Ability to work in a high-pressure environment.
Adaptable (ability to quickly learn new technologies as required).
Excellent communication skills, both written and verbal.
Interfront offers competitive remuneration packages commensurate with the positions available and a pleasant working environment. The Employment Equity policy of Interfront will be considered as part of the recruitment selection. Therefore, preference will be given to employment equity candidates. For statistical purposes, please indicate your Employment Equity status. Successful candidates will be required to undertake an oath of secrecy, declaration of private interest and a pre-employment screening and/or vetting which includes background, criminal and tax clearance checks as well as a psychometric assessment (if required for the position). The appointment will be subject to appropriate references.
Included in package:
Total cost to company package including
Group life and income protection
24 days annual leave
Closure between Christmas and New Years day
Other leave benefits as per basic conditions of employment
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Subject to the provisions of sections 43(5) and 43(6) of the ECT Act, if applicable, and as far as allowed by law, Interfront (including its shareholder, employees, suppliers, Internet service provider, partners, affiliates and agent(s) shall not be
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Entire agreement and severability
from the User.
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